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Avanti automates train catering

PASSENGERS on Avanti West Coast services travelling Standard class may now order food and drinks from their seats, using a new app.

Passengers in First have had at-seat service since Avanti’s predecessor Virgin introduced Pendolinos more than 15 years ago, but ‘At-Seat Order’ in Avanti West Coast Standard has now been introduced following a trial last year.

As part of At-Seat Order, a click and collect function has also been introduced on Pendolinos – giving passengers the option of choosing food and drink at their seat before collecting their purchases from the onboard shop, which will also be continued.

Avanti is the second intercity operator to offer at-seat catering using an app. A similar service was introduced on LNER last August.

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