Transport
for
London


has
revealed
that
it
no
longer
uses
social
media
as
a
way
of
communicating
to
passengers,
after
power
cuts
caused
rail
services
to
be
cancelled
and
many
central
London
stations
closed.

The
problems
on
Monday
afternoon
disrupted
parts
of
the
Underground
and
Overground,
as
well
as
the
Elizabeth
Line.

The
power
failures
have
been
attributed
to
a
National
Grid
fault,
but
TfL
was
criticised
by
passenger
watchdog
London
TravelWatch
for
not
making
the
situation
clear
to
its
passengers.
They
were
advised
to
use
the
TfL
website,
but
this
also
then
crashed.

TfL,
which
had
apologised
for
the
closures
and
cancellations,
has
now
revealed
it
has
stopped
using
social
media
channels
because
messages
do
not
appear
promptly
and
in
chronological
order,
so
that
information
about
disruptions
is
sometimes
posted
when
in
fact
normal
services
have
been
restored.

Last
night,
TfL’s
customer
director
Emma
Strain
said:
‘I
apologise
to
our
customers
who
were
affected
by
the
power
issue
caused
by
a
failure
of
supply
from
National
Grid
on
the
network
yesterday
and
who
had
any
issues
accessing
our
travel
information.
All
of
the
rail
services
that
were
affected
were
restored
yesterday
and
have
been
operating
as
normal
today.

‘We
continue
to
look
carefully
at
how
we
best
notify
customers
about
service
issues
in
real
time,
this
includes
being
able
to
use
notifications
in
our
TfL
Go
app
to
communicate
with
customers,
and
in
future
enabling
more
personalised
notifications
based
on
our
customers’
individual
journeys.’

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